was successfully added to your cart.

Advancing the Patient Experience with Human-Centered AI Design

Trust, empathy, and understanding – the building blocks of effective communication – have always been the key to a good doctor-patient relationship. We discuss how NLP has been able to help us understand this dynamic relationship and its behavioral outcomes in a traditional setting.

However, the way we communicate with each other has been changing for a long time. Increasingly we’ve had multi-channel digital relationships with friends and remote colleagues, and the COVID-19 pandemic has accelerated this trend.

We discuss the human-robot interaction concept of embodiment and our recent work using NLP in building an embodiment for the digital-social realm.

Finally, we discuss how this new paradigm might be applied to help care team members effectively connect with patients in a way that increases empathy and trust for increased access to care and potentially better outcomes.

NLP in Healthcare – Challenges & Opportunities

A better patient experience begins with listening to people when they reach out. This session presents recent work done at Kaiser Permanente...