A Unified CV, OCR, and NLP Approach for Scalable Document Understanding at DocuSign

DocuSign Case Study

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DocuSign has been on a mission to accelerate business and simplify life for companies and people around the world. The company pioneered the development of e-signature technology, and today DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements.

This case study shows how the company leveraged John Snow Labs’ Spark NLP to automate the extraction of structured information from document images, including:

  • Contracts
  • Tax forms
  • Passport applications
  • Invoices

The DocuSign and JohnSnowLabs team solved the challenges like:

  • High and growing variation in layout
  • Unbounded field type complexity
  • Unstructured information to optimize hospital patient flow models
About DocuSign

DocuSign value is simple to understand: legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. DocuSign eliminates the paper, automate the process, and connect it to all the other systems that businesses are already using.

DocuSign platform has 350+ prebuilt integrations with popular business apps and our APIs enable embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. Today, more than 500,000 customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and to simplify people’s lives.