Subscriptions to John Snow Labs data products are not returnable or refundable after purchase.
Orders with status on hold can be canceled for free.
A user can cancel any order which has on hold status. On hold status means that the payment has not been processed yet and the user did not get access to the data products he/she ordered. Once the payment is computed and the user gets access to the ordered subscriptions the order can no longer be canceled. An order cancellation does not imply any payment/penalty.
Active subscriptions can be canceled but we do not provide any reimbursement for the already paid subscriptions.
Any active subscription on John Snow Labs Data Market can be canceled at any time. The cancelation of a subscription stops future renewal charges but does not result in a refund of your order. Access to the dataset(s) included in the canceled subscription will be available until the day the current subscription expires.