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How Freshworks Freddy AI leverages NLP to deliver Ethics-First Customer Experiences at Scale

Freshworks Freddy AI helps deliver highly personalized customer experiences on behalf of thousands of businesses – small, medium, and large.

This session will talk about how Freshworks leverages NLP to analyze customer journeys across email, web, mobile, phone, and chatbots while making these insights interpretable and actionable to our customers with an Ethics-First approach.

We will review the process of developing and refining our NLP models – at scale – across multiple channels and more importantly across multiple industries with varying data & privacy requirements.

Learn tips and tricks for your own journey to create highly personalized and engaging interactions.

Bleeding edge applications of 2020 Transformers

We present two case studies in applications of NLP: one for the robot “Moxie” meant for children’s emotional development, the other for...