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Leveraging NLP to Extract Insights from Customer Conversations

Customer service is the support a business provides to answer customer’s questions and concerns.

This is a domain that enables businesses to differentiate themselves and establish happy and loyal customers.

Traditionally, this support has been provided using live agents at call centers but can also incorporate advanced mediums such as chatbots. It is critical to be able to glean customer-business communications and extract powerful and targeted insights.

These insights provide a significant benefit in the quality and efficiency of communications.

At Cedrus Digital, we are leveraging NLP to extract these insights and support businesses with enhanced customer communication.

NLP at Scale

At this talk, we will discuss the system-centric approach to the NLP. There was huge progress in NLP modeling based on transformer-based...