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NLP Insider LIVE: Using NLP for Call Center Analytics

Welcome to our latest #NLPInsider LIVE show! This week, I’m excited to chat with Swati Sharma, AI Lead and Head of Data Science at Brillio. Swati has earned a doctorate in electrical engineering and created many end-to-end customized ML/NLP solutions for clients. Today, she’ll share her experience on an AI solution for call centers to extract valuable insights.

Detecting Undiagnosed Conditions and Automating Medicare Risk Adjustment

Structured ICD-10 diagnosis codes exist primarily for submitting claims for reimbursement. A far more comprehensive portrayal of patient health history and conditions...