Windsor All 311 Service Requests

$79 / year

This dataset is extracted electronically from the 311 customer request management system. 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release.

Complexity

311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This dataset is extracted electronically from the 311 customer request management system.

This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer’s perspective based on the description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer’s request may not be valid or may need to be adjusted. For example, a request for a tree trim is made, but upon investigation by the Forestry Department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results.

The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action.

Date Created

2016-08-01

Last Modified

2018-08-28

Version

2018-08-28

Update Frequency

Irregular

Temporal Coverage

2016-2018

Spatial Coverage

Windsor

Source

John Snow Labs => City of Windsor Open Data

Source License URL

John Snow Labs Standard License

Source License Requirements

N/A

Source Citation

N/A

Keywords

Dirty Yard Service Requests, Tree Request by 311 Service, Road Maintenance Requests, Windsor Service Complaints, Windsor 311 Requests, 311 Open Service, Windsor Recycling Request, Open 311 Requests

Other Titles

Windsor 311 Requests, Open 311 Service Requests in Windsor

NameDescriptionTypeConstraints
Service_Request_DescriptionDescription of service request created within the 311 systemstring-
DepartmentDepartment or division responsible to follow up on the request for service.string-
Method_ReceivedChannel by which the inquiry was received: phone, email, online or text.string-
Created_DateDate and time the service request was entered into the system.datetime-
Block_NumberBlock location of the reported service request.integerlevel : Nominal
StreetStreet name location of the reported service request.string-
Ward_NumberAlphanumeric field indicating the political ward associated with the reported service request.integerlevel : Nominal
Service_Request_DescriptionDepartmentMethod_ReceivedCreated_DateBlock_NumberStreetWard_Number
Parking MeterTrafficPhone2017-02-08T11:40:00
Parking MeterTrafficPhone2017-10-18T14:15:00
PotholeMaintenancePhone2016-11-03T14:48:0039429
DrainageMaintenanceWeb Intake2016-09-30T08:26:00
DrainageMaintenanceWeb Intake2016-09-30T18:30:00
DrainageMaintenanceWeb Intake2016-10-01T12:16:00
DrainageMaintenanceWeb Intake2016-10-01T17:13:00
DrainageMaintenanceWeb Intake2016-10-02T13:58:00
DrainageMaintenanceWeb Intake2016-10-03T11:05:00
PotholeMaintenanceWeb Intake2016-10-05T19:19:007