Windsor All 311 Service Requests

$179 / year

This dataset is extracted electronically from the 311 customer request management system. 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release.

Complexity

311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This dataset is extracted electronically from the 311 customer request management system.

This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer’s perspective based on the description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer’s request may not be valid or may need to be adjusted. For example, a request for a tree trim is made, but upon investigation by the Forestry Department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results.

The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action.

Date Created

2016-08-01

Last Modified

2020-05-26

Version

2020-05-26

Update Frequency

Annual

Temporal Coverage

2016-2020

Spatial Coverage

Windsor

Source

John Snow Labs; City of Windsor Open Data;

Source License URL

Source License Requirements

N/A

Source Citation

N/A

Keywords

Dirty Yard Service Requests, Tree Request by 311 Service, Road Maintenance Requests, Windsor Service Complaints, Windsor 311 Requests, 311 Open Service, Windsor Recycling Request, Open 311 Requests

Other Titles

Windsor 311 Requests, Open 311 Service Requests in Windsor

NameDescriptionTypeConstraints
Service_Request_DescriptionDescription of service request created within the 311 systemstring-
DepartmentDepartment or division responsible to follow up on the request for service.string-
Method_ReceivedChannel by which the inquiry was received: phone, email, online or text.string-
Created_DateDate and time the service request was entered into the system.datetime-
Block_NumberBlock location of the reported service request.string-
StreetStreet name location of the reported service request.string-
Ward_NumberAlphanumeric field indicating the political ward associated with the reported service request.string-
Service Request DescriptionDepartmentMethod ReceivedCreated DateBlock NumberStreetWard Number
Building AccessibilityInspectionsPhone2020-02-11T16:12:5125 NumberCOLLEGEWARD 2
Building AccessibilityInspectionsPhone2020-02-10T15:06:463 NumberCHATHAMWARD 3
Building AccessibilityInspectionsE-Mail2020-01-08T09:31:1185 NumberRIVERSIDEWARD 6
Building AccessibilityInspectionsPhone2020-01-13T08:59:105 NumberOUELLETTEWARD 3
Building AccessibilityInspectionsPhone2020-02-10T16:02:0349 NumberWYANDOTTEWARD 6
Building AccessibilityInspectionsPhone2020-02-10T14:16:1531 NumberMEADOWBROOKWARD 8
Building AccessibilityInspectionsPhone2020-01-28T16:09:5731 NumberMEADOWBROOKWARD 8
Building/Land - Improper UseInspectionsPhone2020-01-03T14:59:5896 NumberASGARDWARD 7
Building/Land - Improper UseInspectionsPhone2020-02-25T09:39:562 NumberAYLMERWARD 3
Building/Land - Improper UseInspectionsPhone2020-01-07T16:03:4414 NumberPELISSIERWARD 3
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