Most city alleys are illuminated with 250-watt lights. Over the past decade the number of these alley lights has increased significantly – from 46, 000 in 1989 to more than 67,000 today. Requests for additional alley lights from block clubs and other community organizations—including participants in Chicago’s Alternative Policing Strategy (CAPS) groups are a priority. The request must be made through Alderman and approved by them. The Department of Transportation has implemented several group relamping programs to reduce outages and lower maintenance costs.
If two requests regarding the same address are made within 30 calendar days of each other, the newest CSR (Customer Sales Representative) is automatically given the status of “Duplicate (Open)”. Once the alley light is repaired, the CSR status will read “Completed” for the original request and “Duplicate (Closed)” for any duplicate requests.