Consumer Complaint Database

$447.50 / year

The Consumer Complaint Database is a collection of 719,794 complaints, on a range of consumer financial products and services, sent to nearly 3,000 companies for a response. All the facts alleged in these complaints are not verified, but steps are taken to confirm a commercial relationship between the consumer and the company.

Complexity

The database generally updates nightly, and contains certain information for each complaint, including the source of the complaint, the date of submission, and the company the complaint was sent to for a response. The database also includes information about the actions taken by the company in response to the complaint, such as, whether the company’s response was timely, how the company responded, and whether the consumer disputed the company’s response. If the consumer opts to share it and after steps are taken to remove personal information, the consumer’s description are published of what happened. Companies also have the option to select a public response. Company level information should be considered in the context of company size and/or market share. Complaints referred to other regulators, such as complaints about depository institutions with less than $10 billion in assets, are not published in the Consumer Complaint Database.

Date Created

2014-02-26

Last Modified

2020-01-15

Version

2020-01-15

Update Frequency

Quarterly

Temporal Coverage

N/A

Spatial Coverage

United States

Source

John Snow Labs; Bureau of Consumer Financial Protection;

Source License URL

Source License Requirements

N/A

Source Citation

N/A

Keywords

Consumer Complaint, Consumer Complaint Data, Consumer Data, Financial Services Data, Financial Service

Other Titles

Consumer Complaint Financial, Financial Protection Consumers

NameDescriptionTypeConstraints
Date_ReceivedReceiving Datedate-
ProductProduct Namestring-
Sub_ProductSub Products Namestring-
IssueIssues related to Consumersstring-
Sub_IssueOther Issues related to Consumersstring-
Consumer_Complaint_NarrativeDetail description of Consumer Complaintstring-
Company_Public_ResponseDetail description of Consumer Public Responsestring-
CompanyConsumer Company Namestring-
StateState of Companystring-
ZIP_CodeZIP Codeintegerlevel : Nominal
TagsRagsstring-
Consumer_Consent_ProvidedConsumer Consent Providedstring-
SubmittedComplaint submitted bystring-
Date_Sent_To_CompanyComplaint sending datedate-
Company_Response_To_ConsumerResponse of company to consumer regarding complaintstring-
Is_Timely_ResponseTime Response by the Companyboolean-
Avg_Skin_StateAverage Skin Statestring-
Complaint_IDConsumer Complaint IDintegerlevel : Nominal
Date ReceivedProductSub ProductIssueSub IssueConsumer Complaint NarrativeCompany Public ResponseCompanyStateZIP CodeTagsConsumer Consent ProvidedSubmittedDate Sent To CompanyCompany Response To ConsumerIs Timely ResponseAvg Skin StateComplaint ID
2013-07-29Consumer LoanVehicle loanManaging the loan or leaseWells Fargo & CompanyVA24540Phone2013-07-30Closed with explanationTrueNo468882
2013-07-29Bank account or serviceChecking accountUsing a debit or ATM cardWells Fargo & CompanyCA95992Older AmericanWeb2013-07-31Closed with explanationTrueNo468889
2013-07-29Bank account or serviceChecking accountAccount opening closing or managementSantander Bank USNY10065Fax2013-07-31ClosedTrueNo468879
2013-07-29Bank account or serviceChecking accountDeposits and withdrawalsWells Fargo & CompanyGA30084Web2013-07-30Closed with explanationTrueNo468949
2013-07-29MortgageConventional fixed mortgageLoan servicing payments escrow accountFranklin Credit ManagementCT6106Web2013-07-30Closed with explanationTrueNo475823
2013-07-29Bank account or serviceChecking accountDeposits and withdrawalsBank of AmericaTX75025Web2013-07-30Closed with explanationTrueNo468981
2013-07-29Debt collectionOther i.e. phone health club etc.Contd attempts collect debt not owedDebt is not mineNRA Group, LLCVA20147Web2013-08-07Closed with nonmonetary reliefTrueNo467801
2013-07-29Debt collectionI do not knowContd attempts collect debt not owedDebt was paidSunTrust Banks, Inc.FL32818Referral2013-08-01Closed with explanationTrueYes475728
2013-07-29Credit cardBilling statementCitibankOH45247Referral2013-07-30Closed with explanationTrueYes469026
2013-07-29MortgageOther mortgageLoan servicing payments escrow accountWells Fargo & CompanyNV89511Referral2013-07-30Closed with explanationTrueYes469035
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