Hospital Consumer Assessment of Providers and Patient Survey

$179 / year

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a survey instrument and data collection methodology for measuring patients’ perception of their hospital experience.


The dataset reports the hospital-level results for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey. The HCAHPS Patient Survey is part of a national initiative by the United States Department of Health and Human Services to measure the quality of care in hospitals. It is a survey instrument and data collection methodology designed for measuring patients’ perception of their hospital experience. The data collected from the survey will be provided to help consumers make informed choices when selecting a hospital. It is also be used to help improve the quality of care provided by hospitals.

The HCAHPS survey contains patient perspectives on care and patient rating items that encompass key topics: communication with hospital staff, responsiveness of hospital staff, pain management, communication and medicines, discharge information, cleanliness of hospital environment, quietness of hospital environment, and transition of care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn’t restricted to Medicare beneficiaries.

The HCAHPS survey is 32 questions in length and contains 21 substantive items that encompass critical aspects of the hospital experience, 4 screening items to skip patients to appropriate questions, and 7 demographic items that are used for adjusting the mix of patients across hospitals for analytical purposes.

Hospital Compare currently reports results for 7 composite topics, 2 individual topics and 2 global topics, as follows:

Composite topics
– Nurse communication (questions 1, 2, 3)
– Doctor communication (questions 5, 6, 7)
– Responsiveness of hospital staff (questions 4, 11)
– Pain management (questions 13, 14)
– Communication about medicines (questions 16, 17)
– Discharge information (questions 19, 20)
– Care transition (questions 23, 24, 25)
Individual topics
– Cleanliness of hospital environment (question 8)
– Quietness of hospital environment (question 9)
Global topics
– Overall rating of hospital (question 21)
– Willingness to recommend hospital (question 22)

HCAHPS was created with three goals:
– First, the standardized survey and implementation protocol produces data that allow objective and meaningful comparisons of hospitals on topics that are important to patients and consumers.
– Second, public reporting of HCAHPS results creates new incentives for hospitals to improve quality of care.
– Third, public reporting enhances accountability in health care by increasing transparency of the quality of hospital care provided in return for the public investment.

Additional incentives to participate in HCAHPS include:
– Hospitals subject to the Inpatient 2 Prospective Payment System (IPPS) annual payment update provisions must collect and submit HCAHPS data in order to receive their full annual payment update, and
– Patient Protection and Affordable Care Act of 2010 specifically included HCAHPS performance in the calculation of the value-based incentive payment in the Hospital Value-Based Purchasing program

Hospital-level results are publicly reported on the Hospital Compare website 4 times a year. HCAHPS results are based on 4 quarters of data on a rolling basis. Over 4,000 hospitals participate in HCAHPS, including short-term, acute care, and non-specialty hospitals.

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United States


John Snow Labs; Centers for Medicare & Medicaid Services;

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Online Surveys, Home Care Agency, Hospital Compare, Home Health Agency, Home Care Services, Quality-of-Care, Quality Assurance, Hospital Survey, Hospital Experience, HCAHPS

Other Titles

HCAHPS Patient Survey, Consumer Assessment of Healthcare Providers and Systems Patient Survey, Consumer Assessment of Healthcare Providers and Systems Hospital Survey, CAHPS Patient Survey, CAHPS Hospital Survey, Hospital CAHPS

Provider_IDCMS certification number (CCN). Identification number of the hospital within the CMS dataset. The CCN for providers and suppliers is a 6 digit number. The first 2 digits identify the State in which the provider is located. The last 4 digits identify the type of facility.integerrequired : 1 level : Nominal
Hospital_NameName of the hospital (also referred to as the provider)stringrequired : 1
NPIThe National Provider Identifier or NPI is a unique 10-digit identification number issued to health care providers in the United States by the Centers for Medicare and Medicaid Services (CMS).string-
Hospital_AddressMain street address information of the hospitalstringrequired : 1
Hospital_CityMailing city. The city in the main street address of the hospital.stringrequired : 1
State_AbbreviationTwo-letter state abbreviation in the mailing address of the hospital. This includes information on hospitals in:stringrequired : 1
ZIP_Code5 digit postal zip code in the mailing address of the hospital.integerrequired : 1 level : Nominal
County_NameMailing county of the hospital.string-
Phone_NumberMain phone number of the hospital. 3-digit area code plus 7-digit telephone number.integerrequired : 1 level : Nominal
HCAHPS_Measure_IDThe measure identification (ID) of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey questions. The HCAHPS Patient Survey is a standardized survey instrument and data collection methodology for measuring patients’ perspectives of their hospital experience.stringrequired : 1
HCAHPS_QuestionThe measure name of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey questions.stringrequired : 1
HCAHPS_Answer_DescriptionThe description of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey questions.stringrequired : 1
Patient_Survey_Star_RatingHCAHPS Star Ratings summarize the results for each HCAHPS measure in a format that allows consumers to more easily compare hospitals. Star Ratings make it easier for consumers to use the information and spotlight excellence in healthcare quality. Twelve HCAHPS Star Ratings in total will appear on Hospital Compare: one for each of the 11 publicly reported HCAHPS measures, plus an HCAHPS Summary Star Rating.integerlevel : Ratio
Patient_Survey_Star_Rating_FootnoteFootnote Valuesstring-
HCAHPS_Answer_PercentPercentage of patients who provided that answer.integerlevel : Ratio
HCAHPS_Answer_Percent_FootnoteFootnote valuesstring-
HCAHPS_Linear_Mean_ValueHCAHPS linear mean scores are used in the construction of HCAHPS star ratings. The linear mean scores employ all survey response categories for the items in each HCAHPS measure and are converted and combined into a 0-100 linear-scaled measure score.integerlevel : Ratio
Number_of_Completed_SurveysNumber of completed surveys submitted for that hospital.string-
Number_of_Completed_Surveys_FootnoteFootnote valuesstring-
Survey_Response_Rate_PercentThe percentage of surveys completed.integerlevel : Ratio
Survey_Response_Rate_Percent_FootnoteFootnote valuesstring-
Measure_Start_DateThe first day the data measures were collected. Complications were measured within specific times because complications over a longer period may be impacted by factors outside the hospitals’ control like other complicating illnesses, patients’ own behavior, or care provided to patients after discharge. The date format is YYY-MM-DD.daterequired : 1
Measure_End_DateThe last day the data measures were collected. The date format is YYY-MM-DD.daterequired : 1
LatitudeIdentifies the geographical location Latitude.number-
LongitudeIdentifies the geographical location Longitude.number-
360098LAKE HEALTH11849107477590 AUBURN ROADCONCORDOH44077LAKE4409539600H_STAR_RATINGSummary star ratingSummary star rating31948322016-01-012016-12-31
070029BRISTOL HOSPITAL1619901642BREWSTER RDBRISTOLCT6010HARTFORD8605853000H_STAR_RATINGSummary star ratingSummary star rating4507272016-01-012016-12-31
330181GLEN COVE HOSPITAL101 ST ANDREWS LANEGLEN COVENY11542NASSAU5166747300H_STAR_RATINGSummary star ratingSummary star rating3518212016-01-012016-12-31
321309MIMBRES MEMORIAL HOSPITAL1891075446900 W ASHDEMINGNM88031LUNA5755465803H_STAR_RATINGSummary star ratingSummary star rating3217262016-01-012016-12-31
281336YORK GENERAL HOSPITAL15887648982222 LINCOLN AVEYORKNE68467YORK4023626671H_STAR_RATINGSummary star ratingSummary star rating4258412016-01-012016-12-31
410006NEWPORT HOSPITAL1457346413FRIENDSHIP STREETNEWPORTRI2840NEWPORT4018466400H_STAR_RATINGSummary star ratingSummary star rating4558322016-01-012016-12-31
180080BAPTIST HEALTH CORBIN1902865389ONE TRILLIUM WAYCORBINKY40701KNOX6065281212H_STAR_RATINGSummary star ratingSummary star rating4627172016-01-012016-12-31
390163ACMH HOSPITAL1609942572ONE NOLTE DRIVEKITTANNINGPA16201ARMSTRONG7245438500H_STAR_RATINGSummary star ratingSummary star rating3578312016-01-012016-12-31
420015BAPTIST EASLEY HOSPITAL1912139643PO BOX 2129EASLEYSC29641PICKENS8644427200H_STAR_RATINGSummary star ratingSummary star rating4367172016-01-012016-12-31
100183CORAL GABLES HOSPITAL3100 DOUGLAS RDCORAL GABLESFL33134MIAMI-DADE3054458461H_STAR_RATINGSummary star ratingSummary star rating3525292016-01-012016-12-31