- London Borough of Barnet Reported Complaints
- Barnet Group of Company Complaints
- LBB Complaints
- LBB Complaints Process
- Complaint Stage Policy
- Complaints Reported to LBB
London Borough of Barnet Complaints
This dataset contains data on all complaints received by the council in 2015, 2016 and 2017 financial year for London Borough of Barnet.
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The Council deals with complaints impartially, objectively and professionally. Complainants and their families will not receive adverse treatment because they have made a complaint.
Council acknowledges a complaint within two working days of receiving it. They should receive complaint as soon as possible but not more than three months from the incident which led to your complaint, or if a series of incidents then not more than three months from the last incident.
The Council has a two Stage Complaint Policy in place. Council encourages resolution at the first stage if possible:
Stage 1 The Council will direct your complaint to the relevant Complaints Link Officer who will liaise with the Service Manager to respond directly to you. The Council will respond to Stage 1 complaint within 10 working days of receipt.
Stage 2 Where a proposed resolution is not accepted the complainant may appeal and the complaint will be passed to the relevant senior manager who will cause a further investigation to be made and sign off the final report. The Council will respond to Stage 2 complaint within 30 working days of receipt.
The Local Government Ombudsman looks at complaints about councils as well as some other authorities and organizations. It is a free service: their job is to investigate complaints in a fair and independent way, and they do not take sides.
Data with regard to all complaints received by the council in the 2017/18 financial year for both London Borough of Barnet and the Barnet Group. A complaint is any expression of dissatisfaction of our services. Individuals may consider that: They have not been treated with courtesy and fairness They are unhappy about the standard of service they have received We have failed to provide a service to which they are entitled They are unhappy about the action taken by the council.
About this Dataset
John Snow Labs; London Borough of Barnet;
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LBB Complaints, LBB Complaints Process, Complaint Stage Policy, Complaints Reported to LBB
London Borough of Barnet Reported Complaints, Barnet Group of Company Complaints
|Complaint_Year||Year when complaint was filed to Council||date||-|
|Complaint_Quarter||Complaint Quarter Quarter (Q1, Q2, Q3 and Q1) when complaint was filed.||string||-|
|Complaint_Month||Month when complaint was filed to Council||string||-|
|SLA_Month||Service Level Agreement Month||string||-|
|Delivery_Unit||Investigation unit which will deliver their report||string||-|
|Complaint_Subject||Subject of the reported complaint||string||-|
|Complaint_Stage||Complaint Stage (Each stage has a different response time)||string||-|
|Complaint_Type||Different type of complaint filed by different people||string||-|
|Complaint_Open_Date||Date when complaint was opened||datetime||-|
|SLA_Target_Date||Target date set by the council for completion of complaint||datetime||-|
|Complaint_Closed_Date||Date when complaint was closed||datetime||-|
|SLA_Flag||SLA Flag (In SLA, Outside SLA)||string||-|
|Complaint_Outcomes||Outcome of the filed complaint||string||-|
|Complaint Year||Complaint Quarter||Complaint Month||SLA Month||Delivery Unit||Complaint Subject||Complaint Stage||Complaint Type||Complaint Open Date||SLA Target Date||Complaint Closed Date||SLA Flag||Complaint Outcomes|
|2016||Q1||April||April||Commissioning Group||Assisted Travel||Complaint Stage 1||Blue Badge Complaint||2016-04-10T15:50:00||2016-04-25T09:00:00||2016-04-22T15:37:20||In SLA||Complaint - Not Upheld|
|2016||Q1||April||May||CSG - Benefits||Benefits||Complaint Stage 1||Benefit Complaint||2016-04-19T09:11:22||2016-05-04T09:11:31||2016-04-19T15:50:00||In SLA||Complaint - Not Upheld|
|2016||Q1||April||May||CSG - Benefits||Benefits||Complaint Stage 1||Benefit Complaint||2016-04-22T16:38:31||2016-05-09T16:38:49||2016-04-22T16:40:37||In SLA||Case Resolved|
|2016||Q1||April||May||CSG - Benefits||Benefits||Complaint Stage 1||Benefit Complaint||2016-04-22T16:39:43||2016-05-09T16:39:54||2016-04-27T09:31:00||In SLA||Complaint - Partially Upheld|
|2016||Q1||April||May||CSG - Benefits||Benefits||Complaint Stage 1||Benefit Complaint||2016-04-22T14:45:00||2016-05-09T14:45:00||2016-04-27T10:21:00||In SLA||Complaint - Partially Upheld|
|2016||Q1||April||July||CSG - Benefits||Benefits||Complaint Stage 1||Benefit Complaint||2016-04-07T13:47:54||2016-07-12T09:59:00||2016-04-13T09:59:00||In SLA||Complaint - Upheld|
|2016||Q1||April||May||CSG - Benefits||Benefits||Complaint Stage 1||Benefit Complaint||2016-04-28T10:57:38||2016-05-13T11:04:03||2016-05-04T12:36:00||In SLA||Complaint - Upheld|
|2016||Q1||April||May||CSG - Benefits||Benefits||Complaint Stage 2||Benefits Complaint||2016-04-20T16:23:00||2016-05-19T16:23:00||2016-04-28T14:56:00||In SLA||Complaint - Not Upheld|
|2016||Q1||April||May||CSG - Benefits||Benefits||Complaint Stage 1||Benefit Complaint||2016-04-27T17:00:31||2016-05-13T09:00:00||2016-05-06T11:33:00||In SLA||Complaint - Partially Upheld|
|2016||Q1||April||April||CSG - Benefits||Benefits||Complaint Stage 1||Benefit Complaint||2016-04-01T14:56:00||2016-04-15T14:56:00||2016-04-13T14:58:00||In SLA||Complaint - Not Upheld|