SSA Telephone Interpreter Services Asian Pacific Islander Language

$179 / year

This dataset displays national Telephone Interpreter Services (TIS) call volume for over 50 Asian and Pacific Islander languages by fiscal years and fiscal years quarters at national level. A fiscal year runs from October through September and a quarter is broken into a three-month time frame within a fiscal year.

Complexity

It is essential that Social Security Administration (SSA) employees have the tools to communicate effectively with the American public, regardless of an individual’s inability to communicate effectively in English. To achieve fair and equitable service, SSA offers limited English proficient (LEP) individuals the option to use the Telephone Interpreter Services (TIS), a contract awarded and administered by the Office of Acquisition and Grants (OAG), when doing business with SSA. This service has been available since 2002, is free of charge to individuals requiring language assistance, and is an important component of SSA service to LEP Asian Americans and Pacific Islanders (AAPI). TIS interpreters are available 24 hours a day, 7 days a week, and 365 days a year, which allows us to provide real time service to all of our LEP customers.

The Social Security Administration (SSA) is an independent agency of the United States federal government that administers Social Security, a social insurance program consisting of retirement, disability, and survivor’s benefits. To qualify for these benefits, most American workers pay Social Security taxes on their earnings; future benefits are based on the employees’ contributions. Social Security taxes fund the Old-Age, Survivors, and Disability Insurance Trust Funds that are used to pay Retirement, Survivors, and Disability Insurance benefits. SSA also administers the Supplemental Security Income (SSI) program, a federal needs-based program financed through general revenue funds.

Date Created

2017-04-04

Last Modified

2020-02-28

Version

2020-02-28

Update Frequency

Quarterly

Temporal Coverage

2018-2020

Spatial Coverage

United States

Source

John Snow Labs; U.S. Social Security Administration;

Source License URL

Source License Requirements

N/A

Source Citation

N/A

Keywords

Asian And Pacific Islander Population, Social Security Services, Limited English Proficient Population, Language Translation, Telephone Interpreter Services, Call Volume By Year, Call Volume By Quarter, Call Volume By Preferred Language, Data By Fiscal Years, Data By Fiscal Years Quarters

Other Titles

SSA API Telephone Interpreter Services, SSA Telephone Interpreter Services By Year Quarter And API Language, SSA Telephone Interpreter Services By Preferred API Language

NameDescriptionTypeConstraints
Preferred_LanguageSSA customer’s preferred Asian and Pacific Islander language requesting assistance using TISstring-
Call_Volume_FY18_Q1The call volume that measures the utilization of Telephone Interpreter Services during a fiscal year or a fiscal year quarterintegerlevel : Ratio
Call_Volume_FY18_Q2The call volume that measures the utilization of Telephone Interpreter Services during a fiscal year or a fiscal year quarterintegerlevel : Ratio
Call_Volume_FY18_Q3The call volume that measures the utilization of Telephone Interpreter Services during a fiscal year or a fiscal year quarterintegerlevel : Ratio
Call_Volume_FY18_Q4The call volume that measures the utilization of Telephone Interpreter Services during a fiscal year or a fiscal year quarterintegerlevel : Ratio
Call_Volume_FY19_Q1The call volume that measures the utilization of Telephone Interpreter Services during a fiscal year or a fiscal year quarterintegerlevel : Ratio
Call_Volume_FY19_Q2The call volume that measures the utilization of Telephone Interpreter Services during a fiscal year or a fiscal year quarterintegerlevel : Ratio
Call_Volume_FY19_Q3The call volume that measures the utilization of Telephone Interpreter Services during a fiscal year or a fiscal year quarterintegerlevel : Ratio
Call_Volume_FY19_Q4The call volume that measures the utilization of Telephone Interpreter Services during a fiscal year or a fiscal year quarterintegerlevel : Ratio
Call_Volume_FY20_Q1The call volume that measures the utilization of Telephone Interpreter Services during a fiscal year or a fiscal year quarterintegerlevel : Ratio
Call_Volume_FY20_Q2The call volume that measures the utilization of Telephone Interpreter Services during a fiscal year or a fiscal year quarterintegerlevel : Ratio
Preferred LanguageCall Volume FY18 Q1Call Volume FY18 Q2Call Volume FY18 Q3Call Volume FY18 Q4Call Volume FY19 Q1Call Volume FY19 Q2Call Volume FY19 Q3Call Volume FY19 Q4Call Volume FY20 Q1Call Volume FY20 Q2
BAHASA0000110122
BENGALI464525673538558480651635588624
BURMESE438580552500435539652629580552
CAMBODIAN/KHMER8211029902944761102310459178891014
CANTONESE6577761573278003664380298844804070997151
CEBUANO4490415113
CHAOCHOW3301201000
CHIN101344714500
CHUUKESE36101150312422
FIJIAN HINDI1001011113