Why today’s gap reports fall short
Code-based measurement counts what was billed. That’s narrower than what was done.
A mammogram faxed back as a PDF, a statin started during an inpatient stay, a colonoscopy in a scanned
consult letter – each closes a gap, and none reliably appears in a structured query.
Ratings & revenue
Delivered but not counted
Uncredited care depresses HEDIS rates, Star Ratings, and value-based contract performance.
Operating cost & trust
Worklists nobody trusts
When a worklist systematically names patients who already had the test, nurses stop using it and fall back on slow, costly manual chart review.
Compliance
Numbers you can’t defend
A gap count without a traceable source is taken on trust. Here, every finding traces back to the document that justifies it.