CAHPS Comparison Top Box Scores by Population

$79 / year

This dataset is from the 2016 CAHPS Health Plan Survey Database and 2016 Chartbook: What Consumers Say About Their Experiences with Their Health Plans and Medical Care. It presents summary-level results submitted in 2016 for the CAHPS Health Plan Survey 5.0 version for the following health plan enrollee populations: Adult Medicaid, Child Medicaid, CHIP (Children’s Health Insurance Program), and Medicare Managed Care.

Complexity

Top box scores display the percentage of respondents reporting the most positive response for a composite, rating, or question item at the respondent level. Top box scores are presented for several practice characteristics, such as region, physician specialty, provider type, practice ownership, survey completion mode and physicians working each week.

Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, toolkit materials, and comparative databases, and provides technical assistance to users.

AHRQ’s CAHPS Database receives data voluntarily submitted by survey users that have administered the CAHPS Health Plan Survey. The CAHPS dataset aggregates the data to facilitate comparisons of CAHPS survey results by users and other interested organizations.

This dataset from the Chartbook presents summary-level results for the CAHPS Health Plan Survey 5.0 version for the following health plan enrollee populations: Adult Medicaid, Child Medicaid, and Medicare Managed Care.

In addition, selected trend results for 9 years during the period from 2007-2016 are presented for the Adult and Child Medicaid, CHIP and Medicare populations. (Note that no results are available for 2012 because of a lapse in the support contract for the CAHPS Database.)

Trend data for the Adult and Child Medicaid and Medicare enrollee populations are presented for 2007 to 2016. Trend data for the CHIP enrollee population are presented for 2011 to 2016. Although the number and mix of health plans within each enrollee population vary slightly from year to year, there has been a fairly consistent level of participation during this time span within the Adult Medicaid, Child Medicaid, and Medicare populations. The number of plans and respondents shown in each table provides some indication of the variation in the data sources from year to year. And although the CAHPS Health Plan Survey instrument changed slightly during this period with the transition from the 4.0 to the 5.0 version, changes to individual question items were very minor, and there were no changes in the rating questions or the definition of the composites.

**Comparisons Over Time:**
This dataset presents composite and rating top-box scores for the Adult and Child Medicaid, CHIP and Medicare populations for 9 years during the period 2007 to 2016. As shown in the data values following the comparative results presented for each enrollee population, there has been a steady improvement in scores for most composites and ratings across each population for the years available for reporting.

Notes: (1) There are no results available for 2012 because of a lapse in the support contract for the CAHPS Database. Notes: (2) From 2007-2011, the Database reported Adult Medicaid version 4.0. From 2013-2016, the Database reported version 5.0 for Adult Medicaid. (3) From 2007-2011, the Database reported Child Medicaid version 4.0. From 2013-2016, the Database reported version 5.0 for Child Medicaid. (4) In 2011, the Database reported CHIP Medicaid version 4.0. From 2013-2016, the Database reported version 5.0 for CHIP Medicaid. (5) From 2007-2016, the Database collected Medicare version 4.0 only.

**Highlights from this comparison include the following:**
1. The highest scoring composite across all populations is How Well Doctors Communicate. The lowest scoring composite is Getting Needed Care.
2. The highest scoring rating across all populations is Personal Doctor. The lowest scoring overall rating for Medicaid and CHIP populations is Health Care. The lowest scoring overall rating for Medicare is Health Plan.
3. Scores for the Child Medicaid and CHIP populations are higher than those for the Adult Medicaid population for all composites and ratings except for the CHIP Health Plan Information and Customer Service composite.
4. Scores for the Medicare population are higher than those for the other populations for the Getting Needed Care composite and the ratings for Personal Doctor and Specialist.

Date Created

2015-12

Last Modified

2016-10

Version

2016-10

Update Frequency

Irregular

Temporal Coverage

2016

Spatial Coverage

United States

Source

John Snow Labs => Agency for Healthcare Research and Quality (AHRQ), Consumer Assessment of Healthcare Providers and Systems (CAHPS)

Source License URL

John Snow Labs Standard License

Source License Requirements

N/A

Source Citation

2017 CAHPS Health Plan Survey Chartbook. Content last reviewed October 2017. Agency for Healthcare Research and Quality, Rockville, MD. http//www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/index.html

Keywords

HCAHPS, Patient Satisfaction Survey, Health Care Provider, Patient Satisfaction, Consumer Survey

Other Titles

HCAHPS Comparison Top Box Scores by Population 2007-2016, CAHPS Patient Satisfaction Survey Comparison Top Box Scores, Health Care Provider Comparison Top Box Scores, CAHPS Comparison of Patient Satisfaction Top Box Scores, CAHPS Consumer Survey Comparison Top Box Scores

Name Description Type Constraints
Composites_and_ItemsComposites and items used for the Top Box Scores.stringrequired : 1
Type_of_EnrolleeTypes of enrollees who participated in the survey.stringrequired : 1 enum : Array
Year_2007Percentage score of patient satisfaction per criteria for the year 2007.numberlevel : Ratio
Medicaid_Composition_2007Total number of plans and respondents for the year 2007.integerlevel : Ratio
Year_2008Percentage score of patient satisfaction per criteria for the year 2008.numberlevel : Ratio
Medicaid_Composition_2008Total number of plans and respondents for the year 2008.integerlevel : Ratio
Year_2009Percentage score of patient satisfaction per criteria for the year 2009.numberlevel : Ratio
Medicaid_Composition_2009Total number of plans and respondents for the year 2009.integerlevel : Ratio
Year_2010Percentage score of patient satisfaction per criteria for the year 2010.numberlevel : Ratio
Medicaid_Composition_2010Total number of plans and respondents for the year 2010.integerlevel : Ratio
Year_2011Percentage score of patient satisfaction per criteria for the year 2011.numberlevel : Ratio
Medicaid_Composition_2011Total number of plans and respondents for the year 2011.integerlevel : Ratio
Year_2013Percentage score of patient satisfaction per criteria for the year 2013.numberlevel : Ratio
Medicaid_Composition_2013Total number of plans and respondents for the year 2013.integerlevel : Ratio
Year_2014Percentage score of patient satisfaction per criteria for the year 2014.numberlevel : Ratio
Medicaid_Composition_2014Total number of plans and respondents for the year 2014.integerlevel : Ratio
Year_2015Percentage score of patient satisfaction per criteria for the year 2015.numberlevel : Ratio
Medicaid_Composition_2015Total number of plans and respondents for the year 2015.integerlevel : Ratio
Year_2016Percentage score of patient satisfaction per criteria for the year 2016.numberlevel : Ratio
Medicaid_Composition_2016Total number of plans and respondents for the year 2016.integerlevel : Ratio
Composites_and_ItemsType_of_EnrolleeYear_2007Medicaid_Composition_2007Year_2008Medicaid_Composition_2008Year_2009Medicaid_Composition_2009Year_2010Medicaid_Composition_2010Year_2011Medicaid_Composition_2011Year_2013Medicaid_Composition_2013Year_2014Medicaid_Composition_2014Year_2015Medicaid_Composition_2015Year_2016Medicaid_Composition_2016
PlansMedicare296343405431445451443431382
PlansChild Medicaid1629107132129105100136132
PlansAdult Medicaid109120126186148124149133157
PlansChildren’s Health Insurance Program (CHIP)4112151921
Rating of SpecialistMedicare0.710.70.690.70.730.710.720.720.72
Getting Needed CareMedicare0.630.630.630.640.650.660.650.630.63
Rating of Health PlanMedicare0.60.590.590.580.620.630.620.60.61
Getting Care QuicklyMedicare0.660.640.640.640.660.660.660.650.65
Getting Needed CareChild Medicaid0.520.50.550.520.550.570.610.60.61
Rating of SpecialistAdult Medicaid0.60.60.610.590.620.640.640.640.65